TERMS AND CONDITIONS AGREEMENT
Pups first groom
Puppies having their first ever professional groom must book in for the 'Puppies first ever groom' service. This includes a bath and tidy and getting pup used to the grooming experience before booking a full groom.
Matted hair
In some cases I may have to shave your dog short due to matting and there are no other options. Please be aware that if this is the case shaving may reveal inflamed skin, lumps and bumps, sore spots, etc, due to the matting. Sometimes if the matting is so close to the skin we will have to use a very short blade and small nicks/abrasions can occur on occasion. In particular shaving very matted ears may cause hematomas (inflammation and bleeding at the tips of the ears). Though I will aim to avoid this, at times it can not be helped and you may need to seek veterinary care at your own expense. Following the de-matting service I will recommend to bring in your dog on a more regular basis to avoid this happening again. If you continue to bring your dog in irregularly in a matted state you may face being denied future service by Poochi Grooming. An extra matted hair fee will be added depending on time taken during grooming.
Senior pups
Grooming your old pooch may take extra time to make your dog as comfortable as possible during their groom. Chi Chi may have to charge you a little bit extra if this is the case. The finished result may not be as glamorous as a younger dog but it is more important to consider your elderly dogs comfort and welfare than focus on aesthetic. Please make sure to notify me on any conditions your dog may suffer from. If your dog is in their very last stages of life please only bring in your dog for necessary welfare grooming - grooming at a very old age can put further strain on your dog.
Very naughty /aggressive behaviour
If your dog is very hard to groom due to behaviour you may be charged extra for the additional time needed to groom your dog. If your dog’s behaviour is very bad you may be declined further service by Poochi Grooming. Please note most dogs are difficult to groom, this is for very very resistant dogs!
Non desexed (intact) males
Although most intact dogs are perfect gentlemen at times they may be more aggressive and difficult to groom . If your dog exhibits such behaviours and you have no intention of de-sexing you may be asked not to return to Poochi grooming.
Cancellation policy
Please give Chi Chi at least 24 hours to reschedule your appointment. Failure to do so will mean you will not receive your deposit back for your appointment.
Payment options
Payment options include bank transfer, cash or card payment (1.9% surcharge applies for card payment)
Saying NO to backyard breeders and puppy mills
Chi Chi wishes to support the cause against unethical breeding. If you have obtained your dog from unethical sources I ask that you respect that I will not be able to provide my services for you. For more information please see the 'All About Poochi' section of my website.
Puppies having their first ever professional groom must book in for the 'Puppies first ever groom' service. This includes a bath and tidy and getting pup used to the grooming experience before booking a full groom.
Matted hair
In some cases I may have to shave your dog short due to matting and there are no other options. Please be aware that if this is the case shaving may reveal inflamed skin, lumps and bumps, sore spots, etc, due to the matting. Sometimes if the matting is so close to the skin we will have to use a very short blade and small nicks/abrasions can occur on occasion. In particular shaving very matted ears may cause hematomas (inflammation and bleeding at the tips of the ears). Though I will aim to avoid this, at times it can not be helped and you may need to seek veterinary care at your own expense. Following the de-matting service I will recommend to bring in your dog on a more regular basis to avoid this happening again. If you continue to bring your dog in irregularly in a matted state you may face being denied future service by Poochi Grooming. An extra matted hair fee will be added depending on time taken during grooming.
Senior pups
Grooming your old pooch may take extra time to make your dog as comfortable as possible during their groom. Chi Chi may have to charge you a little bit extra if this is the case. The finished result may not be as glamorous as a younger dog but it is more important to consider your elderly dogs comfort and welfare than focus on aesthetic. Please make sure to notify me on any conditions your dog may suffer from. If your dog is in their very last stages of life please only bring in your dog for necessary welfare grooming - grooming at a very old age can put further strain on your dog.
Very naughty /aggressive behaviour
If your dog is very hard to groom due to behaviour you may be charged extra for the additional time needed to groom your dog. If your dog’s behaviour is very bad you may be declined further service by Poochi Grooming. Please note most dogs are difficult to groom, this is for very very resistant dogs!
Non desexed (intact) males
Although most intact dogs are perfect gentlemen at times they may be more aggressive and difficult to groom . If your dog exhibits such behaviours and you have no intention of de-sexing you may be asked not to return to Poochi grooming.
Cancellation policy
Please give Chi Chi at least 24 hours to reschedule your appointment. Failure to do so will mean you will not receive your deposit back for your appointment.
Payment options
Payment options include bank transfer, cash or card payment (1.9% surcharge applies for card payment)
Saying NO to backyard breeders and puppy mills
Chi Chi wishes to support the cause against unethical breeding. If you have obtained your dog from unethical sources I ask that you respect that I will not be able to provide my services for you. For more information please see the 'All About Poochi' section of my website.