POOCHI COMPATIBILITY
If you are a new customer please take the time to read the following notes before coming in. If it is determined on the day that I am unable to groom your dog for any of the following reasons you may be declined service and I will be unable to refund your deposit. I appreciate you taking the time to make sure we are a good match. Please contact me directly if there is any confusion.
PLEASE reschedule if you are sick
I will always be able to find you another appointment time. I am prone to viral infections and they can be transmitted easily via contact with leashes, collars, dog hair etc.
One dog at a time for large and needy dogs
I will have limited space moving forward. I can only accomodate more than one dog at a time in the trailer if the second dog is small/medium and happy to sit and wait patiently while the other dog is being groomed. I will have a comfy dog bed available with treats and toys for these occasions.
Pups first groom
Puppies having their first ever professional groom must book in for the 'Puppies first ever groom' service. This includes a bath and tidy and getting pup used to the grooming experience before booking a full groom. Please make sure your dog has had at least one first groom service before reaching the age of six months.
Very naughty /aggressive behaviour
If your dog is very hard to groom due to behaviour you may be charged extra for the additional time needed to groom your dog. If your dog’s behaviour is very bad you may be declined further service by Poochi Grooming. Please note most dogs are difficult to groom, this is for very very resistant dogs! Medication will be recommended if a dog is very difficult to groom.
Non de-sexed dogs
I will not be taking on adult dogs who are not de-sexed at this time. If you bring in a non desexed dog but I do agree to groom your dog an additional charge will be added to your final bill.
Matted hair
In some cases I may have to shave your dog short due to matting and there are no other options. Please be aware that if this is the case shaving may reveal inflamed skin, lumps and bumps, sore spots, etc, due to the matting. Sometimes if the matting is so close to the skin we will have to use a very short blade and small nicks/abrasions can occur on occasion. In particular shaving very matted ears may cause hematomas (inflammation and bleeding at the tips of the ears). Though I will aim to avoid this, at times it can not be helped and you may need to seek veterinary care at your own expense. Following the de-matting service I will recommend to bring in your dog on a more regular basis to avoid this happening again. If you continue to bring your dog in irregularly in a matted state you may face being denied future service by Poochi Grooming. An extra matted hair fee will be added depending on time taken during grooming.
Senior pups
Grooming your old pooch may take extra time to make your dog as comfortable as possible during their groom. Chi Chi may have to charge you a little bit extra if this is the case. The finished result may not be as glamorous as a younger dog but it is more important to consider your elderly dogs comfort and welfare than focus on aesthetic. Please make sure to notify me on any conditions your dog may suffer from. If your dog is in their very last stages of life please only bring in your dog for necessary welfare grooming - grooming at a very old age can put further strain on your dog.
Cancellation policy
Please give Chi Chi at least 24 hours to reschedule your appointment. Failure to do so will mean you will not receive your deposit back for your appointment.
Payment options
Payment options include bank transfer, cash or card payment (2% surcharge applies for card payment)
Saying NO to backyard breeders and puppy mills
Chi Chi wishes to support the cause against unethical breeding. If you have obtained your dog from unethical sources I ask that you respect that I will not be able to provide my services for you. For more information please see the 'All About Poochi' section of my website.
PLEASE reschedule if you are sick
I will always be able to find you another appointment time. I am prone to viral infections and they can be transmitted easily via contact with leashes, collars, dog hair etc.
One dog at a time for large and needy dogs
I will have limited space moving forward. I can only accomodate more than one dog at a time in the trailer if the second dog is small/medium and happy to sit and wait patiently while the other dog is being groomed. I will have a comfy dog bed available with treats and toys for these occasions.
Pups first groom
Puppies having their first ever professional groom must book in for the 'Puppies first ever groom' service. This includes a bath and tidy and getting pup used to the grooming experience before booking a full groom. Please make sure your dog has had at least one first groom service before reaching the age of six months.
Very naughty /aggressive behaviour
If your dog is very hard to groom due to behaviour you may be charged extra for the additional time needed to groom your dog. If your dog’s behaviour is very bad you may be declined further service by Poochi Grooming. Please note most dogs are difficult to groom, this is for very very resistant dogs! Medication will be recommended if a dog is very difficult to groom.
Non de-sexed dogs
I will not be taking on adult dogs who are not de-sexed at this time. If you bring in a non desexed dog but I do agree to groom your dog an additional charge will be added to your final bill.
Matted hair
In some cases I may have to shave your dog short due to matting and there are no other options. Please be aware that if this is the case shaving may reveal inflamed skin, lumps and bumps, sore spots, etc, due to the matting. Sometimes if the matting is so close to the skin we will have to use a very short blade and small nicks/abrasions can occur on occasion. In particular shaving very matted ears may cause hematomas (inflammation and bleeding at the tips of the ears). Though I will aim to avoid this, at times it can not be helped and you may need to seek veterinary care at your own expense. Following the de-matting service I will recommend to bring in your dog on a more regular basis to avoid this happening again. If you continue to bring your dog in irregularly in a matted state you may face being denied future service by Poochi Grooming. An extra matted hair fee will be added depending on time taken during grooming.
Senior pups
Grooming your old pooch may take extra time to make your dog as comfortable as possible during their groom. Chi Chi may have to charge you a little bit extra if this is the case. The finished result may not be as glamorous as a younger dog but it is more important to consider your elderly dogs comfort and welfare than focus on aesthetic. Please make sure to notify me on any conditions your dog may suffer from. If your dog is in their very last stages of life please only bring in your dog for necessary welfare grooming - grooming at a very old age can put further strain on your dog.
Cancellation policy
Please give Chi Chi at least 24 hours to reschedule your appointment. Failure to do so will mean you will not receive your deposit back for your appointment.
Payment options
Payment options include bank transfer, cash or card payment (2% surcharge applies for card payment)
Saying NO to backyard breeders and puppy mills
Chi Chi wishes to support the cause against unethical breeding. If you have obtained your dog from unethical sources I ask that you respect that I will not be able to provide my services for you. For more information please see the 'All About Poochi' section of my website.